FREQUENTLY ASKED QUESTIONS

 

When does early-bird registration end?  October 31 is the final date to register and to receive the discount.

Do I have to pay for my registration prior to October 31 to receive the discounted rate?  Yes.

When do I need to arrive and depart Memphis?  Plan on arriving Sunday afternoon in time for the Welcome Reception at 5:00 p.m. Monday is a full day of business and education.

Memphis Tourism will close out the week with a spectacular final evening reception, dinner, and dance that you won’t want to miss!  Plan your departure flight for Thursday.

What is included in my registration fee?  All sessions, events and scheduled meals are included (Sunday and Tuesday evenings are open). There are, however, certain meals/meetings that are member category specific such as the Inbound Operator Breakfasts.

Can my spouse/significant other attend the meetings and events?  You can register your spouse/significant other for a fee of $100.  They will then be permitted to attend the evening events.

Can my registered spouse/significant other participate in the Tuesday afternoon sightseeing/city tours?  The host city is funding the sightseeing/city tours which includes a provided lunch and therefore is available to registered delegates. However, your spouse/significant other may stand by and right before departure if there is availability, may be accommodated.

When will I be able to sign up for sightseeing/city tours?  Signup information will be sent out in early December.

I have food allergies.  How will this be handled?  In January all attendees will be asked about any special needs, meals, etc.  This will be provided to the caterer.  You will be given meal tickets to present to your server on site.

Do I have to wear my badge to all sessions and events?  Yes.

Will there be a briefing session for first-time attendees?  Yes.  A virtual first-timer session will be held on January 17.  Sign up information will be sent out in advance.

Will all the sessions and meals be held at the Sheraton Hotel?  No.  The only event that will be at the hotel will be the Welcome Reception from 5:00 pm – 6:00 pm on Sunday. All meetings, meal functions and Power Hour Networking Appointments will be held at the Renasant Convention Center (Lower Level) which is connected to the Sheraton via skywalk.

Is IITA hosting a Superbowl Party?  No.  However, the Sheraton will be setting the lobby/bar area with additional televisions and bars.  They will also offer food specials.  This will be open to the public.

When will I be able to make my hotel reservation?  The direct link for our hotel block will be sent out in early November.  It will also be added to the website at that time.  Please do not book your reservation outside of our block as you will not be able to obtain the IITA rate of $159.00 per night.

What is the format of the Power Hour Networking Appointment sessions?  There will be a total of six one-hour “speed networking” sessions (three on Monday afternoon and three on Wednesday afternoon).  Operators (Buyers) will be seated at numbered tables.  Suppliers/DMOs (Sellers) are assigned to a Group (1, 2, or 3) and will participate in one session on both days for a total of 26 appointment periods.

Networking appointments will be distributed approximately one week prior to Summit.  The schedule will identify the appointment date, time and at what table number the Seller appointments will begin.  Every five minutes a tone will sound, and the Sellers move to the adjacent table for the next appointment.

Will I have an appointment with all the Buyers/Sellers?  This will be determined based on attendance/ratio.  If you are unable to meet with all during the Networking Appointments, the Summit affords plenty of opportunities for networking during meals and events.

Can my company have more than one set of appointments?  Buyers are permitted to have multiple participants/appointments.  While Sellers are not permitted more than one schedule, they are allowed to split or share appointments between two people.  Another option is that two sellers from the same company may participate in the appointments together and must stay together during the sessions.

What materials should I bring to distribute?  To be environmentally responsible, we discourage paper distribution aside from business cards.  Prior to Summit all Power Hour registrants will be asked to submit a Profile Form/One-pager and any other materials (brochures/flyers) desired for electronic distribution. These materials will be included in the Summit e-Navigator and Buyers will also be provided a copy via a flash drive distributed at registration. Tablets/laptops are allowed.

As an Industry Service Provided Member, can I participate in the Networking Appointments?  In lieu of appointments, this category of membership is provided a table, chairs and signage Monday – Wednesday in a high traffic area (registration foyer).  Pop-up displays are permitted.

If my company needs to make a change in attendees, who do I notify?  Send an email to headquarters@inboundtravel.org preferably before Summit so the correct credentials are available at registration.

What are the cancellation policies?  In the unfortunate event you find you need to cancel your registration, please notify the IITA in writing via e-mail at headquarters@inboundtravel.org. Refunds will be processed according to the following schedule.

• By October 31: Cancellations received in writing by October 31 will qualify for a refund less a 25% cancellation fee.
• November 1 – December 14:Cancellations received in writing between these dates will qualify for a refund less a 50% cancellation fee.
• December 15 and after:Cancellations made at this point do NOT qualify for a refund.