Inbound Insider Stamp of Approval

Inbound Insider Specialists

Steps to Success Awardees

Inbound Insider Specialists have completed specialized training in inbound tourism marketing through the Inbound Insider Steps to Success™ program, powered by Alon Tourism Solutions. At the top of their trade, these experts not only know how to promote their destination, but also how to create sellable products for the travel trade. Committed to their professional development, certificate holders have completed the 3-step education/training levels of the  Steps to Success program, covering B2B marketing, resource development, product and operational strategy, and implementation.

Thank you to our Destination Partners for providing this learning opportunity to their travel and tourism stakeholders. All those with * are IITA Members and have links to their websites as a member benefit.


Jim Austin
Oregon’s Mt. Hood Territory
Oregon City, OR

Juliana Avila
Tour Guide Self-employer
Portland, OR

Mona Campbell
Canopy Tours NW & Kristoferson Farm
Camano Island, WA

Arliece Caro
Provenance Hotels
Portland, OR

Maggie Conrad
Best Western Plus Agate Beach Inn
Newport, OR

Josiah Dean
Balch Hotel
Dufur, OR

Jessica Fabrizio-Stover
Willamette Valley Visitors Association*
Salem, OR

Kristin Fintel
Chehalem Ridge B&B
Newberg, OR

Yoko Furukawa
Davidson Hospitality
Portland, OR

Red Gillen
Slabtown Language Works
Portland, OR

Peter Giordano
Blue Sky Whitewater Rafting, Inc.
Estacada, OR

Bob Hackett
Travel Southern Oregon
Medford, OR

Jonnie Helfrich
A Helfrich Outfitter LLC
Springfield, OR

Erin Hopkins
Provenance Hotels
Portland, OR

Dave Lacey
South Coast Tours
Gold Beach, OR

Joi Laird
Merete Hotel Management
Springfield, OR

Laurel Macmillan
Visit Central Oregon
Sunriver, OR

Jamie McKinney-Fousek
America’s Hub World Tours, LLC
Portland, OR

Thomas Moser
Travel Southern Oregon
Medford, OR

Sherry Parker
Embrace Oregon Tours
McMinnville, OR

Dani Raines
Experience Roseburg/Anvil Northwest
Roseburg, OR

Tracey Sunflower
Westfir Lodge & Cascades Outdoor Center
Westfir, OR

Joel Swartzmiller
Oregon River Experiences
Lake Oswego, OR

Dawnielle Tehama
Willamette Valley Visitors Association*
Salem, OR

Tammy Thompson
Hotelco LLC
Fairview, OR

Meg Trendler
Travel Lane Country
Eugene, OR

Kara Wilson Anglin
Wilson Ranches Retreat
Fossil, OR

Karen Viehoever
International Tourism Marketing Reps*
Portland, OR


Michael Chapaloney
Pennsylvania Tourism Office
Harrisburg, PA

Marney Cronin
Holiday Inn Express Midtown
Philadelphia, PA

Casey Deacon
Hilton Garden Inn Philadelphia Center City
Philadelphia, PA

Christoph Gellenbeck
Davidson Hospitality
Philadelphia, PA

Romina Magana
Wyndham Philadelphia Historic District
Philadelphia, PA

Kristina Pasquarello
Historic Philadelphia, Inc.
Philadelphia, PA

Barbara Sivers
Holiday Inn Philadelphia – Cherry Hill
Cherry Hill, PA

Mindy Solkin
Philadelphia, PA

Kevin Wakefield
Philadelphia Zoo
Philadelphia, PA


Maria Alleman
Visit Tri-Cities
Kennewick, WA

Eno Anyang
Crowne Plaza Seattle Airport/Hollander Hospitality
Seattle, WA

Jeff Bowe
Experience Olympia & Beyond
Olympia, WA

Andi Day
Pacific County Tourism Bureau
Seaview, WA

Nadine Dekema
7 Cedars*
Sequim, WA

Ruth Fitzgerald
Visit Spokane
Spokane, WA

Maya Fraser-Philbin
Seattle Monorail
Seattle, WA

Lisa Jackson
Home2 Suites
Richland, WA

Craig Jaeger
GreenHouse Inn by the Bay
Sequim, WA

Liz Johnson
Visit Seattle*
Seattle, WA

Krista Loercher
Whidbey Island Kayaking
Langley, WA

DeNae McGee
City of Bothell
Bothell, WA

Jeffrey Miller
ETCH Mobility LLC
Olympia, WA

Robyn Myers
Seattle Pacific University
Coupeville, WA

David Oltmann
Best Western Seattle Airport Hotel/Wedwood Hospitality Inc.
Seattle, WA

Matthew Ozuna
George Washington University
Zillah, WA

Henry Sladek
Cascade Loop, Stevens Pass Greenway
Skykomish, WA

Wendy VanArsdale
Experience 46 Degrees
West Richland, WA

Sandy Ward
Bellingham Whatcom County Tourism
Bellingham, WA

Leslie Womack
Mayflower Park Hotel
Seattle, WA

Jessica Wiersma
Black Ball Ferry Line
Victoria, BC

Ashlee Gobin
Tulalip Resort Casino
Tulalip, WA

Adam Stewart
Yakima Valley Tourism
Yakima, WA

Kathryn Ashley
Pacific County Tourism Bureau
Long Beach, WA