Past Webinar Recordings
Direct Connectivity – The Wave of the Future
IITA’s Technology Task Force present on connectivity among travel organizations the benefits and pitfalls, types of technology and how open standards provide the most flexible and affordable technology solutions.
Who should watch?
- Inbound operators
- Travel suppliers – hotels, attractions, restaurants, transportation companies, and other services
- DMOs – state/local/regional/national destination marketers
- Contracting managers
- Technology and api/distribution specialists
- Product developers
- Sales & marketing teams
IITA’s Connectivity Task Force
Navigating Forward in Uncertain Times
Mari Anne Snow, CEO of Sophaya, talked to IITA members about how to maximize productivity and make it comfortable for employees and managers.
Mari Anne Snow, CEO of Sophaya
Airlift and Tourism Development: Two Sides of the Same Coin
Understanding the importance of airlines and their contributions to the popularity of tourism destinations, this webinar looks at what is going on in the international aviation market, and, how to try and ensure the restoration of air services. IITA member Alfredo Gonzalez sets the stage with the status of air travel and the issues the airlines must overcome in today’s environment to resume critical airlift. Aviation and tourism consultant Gavin Eccles provides valuable insights and actions for how destinations and airports need to be aligned in how we present to the new realities of airlines post Covid-19.
Gavin Eccles, GE Consulting
Alfredo Gonzalez, AG Hospitality Group
Thought Leader Panel: What Will the ‘New Normal’ Look Like for Inbound Travel to the US?
At this time when international travel is at a dead stop, everyone’s asking, “What’s our new normal going to look like post-Covid-19?” and “When can we expect the inbound travel rebound?” and “What will we need to do differently to ensure health and safety standards are met?” While none of us knows the answers, we can begin to collectively shape the future as we navigate this uncharted territory together. Our panel of leading destination marketers and inbound tour operators share their perspectives on what’s in store for the industry and how we will bring international visitors back to the U.S.
Elliott Ferguson, President & CEO, Destination DC
Fred Dixon, President & CEO, NYC & Company
Gloria Lan, Owner/President, Tour America, LLC
Peter van Berkel, President, Travalco USA Inc.
Vicki Varela, Managing Director, Utah Office of Tourism
Preparing Your Company To Do Business Post Covid-19
Jeff Ment, a travel attorney with more than 28 years of industry experience, talks about doing business in the post COVID-19 travel world. He shares suggested changes to better protect your company with terms and conditions, including force majeure clauses, payment and cancellation terms, and limitations on liability. He also discusses the ramifications of credit card chargebacks. Jeff is joined by Alastair MacMillan-Bell, senior vice president at The Berkely Group, to answer questions and concerns about how to best protect your business going forward.
Dr. Bryan Williams on Leadership during a Pandemic
Dr. Bryan Williams is a keynote speaker and author, who focuses on leadership and service excellence. He has facilitated workshops and delivered keynotes worldwide for various companies in diverse industries.
In this webinar, Bryan discusses key concerns and shares best practices relating to our current work environment.
Key points include:
- How to stay present and mindful in this constantly changing time.
- What kind of things can we be working on now to set ourselves up for success upon return?
- How to keep your team members motivated and aligned as they work virtually.
- How best to respond when people reach out to you in fear and anxiety.
Dr. Bryan Williams
Peter Greenberg Answers Your Questions About Covid-19 and Its Impact on Inbound Travel
Emmy-winning investigative reporter and producer, Peter Greenberg shares insight into the impact of the Covid-19 pandemic on the global travel industry and specifically where inbound travel to the United States will be when the health crisis is behind us. America’s most recognized, honored and respected front-line travel news journalist — known in the travel industry as “The Travel Detective” — Peter is the consummate INBOUND INSIDER.
IITA Inbound Insider Webinar: Understanding Covid-19 Legislation
Join the replay of this IITA webinar to hear legal experts discuss aspects of recent COVID-19 legislation related to the needs of small travel businesses. Adventure Travel Law attorney Chun T. Wright discusses financial relief available under the Coronavirus Aid, Relief, and Economic Security (CARES) Act, cancellation/refund strategies in the wake of COVID-19, and mitigating future business risk. Labor and Employment Law attorney Laura M. Merritt provides an overview of best practices and key employment laws currently impacting the workforce, including the emergency sick leave and enhanced family and medical leave requirements of the newly enacted Families First Coronavirus Response Act.